FAQ

Frequently Asked Questions

Everything you need to know about Lustrely moissanite jewelry.

What is moissanite?

Moissanite is a lab-created gemstone known for its exceptional brilliance and fire. It was first discovered in a meteor crater and is now sustainably grown in laboratories. With a higher refractive index than diamond (2.69 vs 2.42), moissanite reflects light with stunning intensity, creating a brilliant sparkle that stands out.

At Lustrely, we use GRA-certified moissanite to ensure consistent quality and authenticity for every piece.

How does moissanite compare to diamond?

Moissanite offers several advantages:

Brilliance: Higher refractive index means more sparkle and fire.
Durability: 9.25 on the Mohs hardness scale — durable enough for daily wear.
Ethics: Lab-created, conflict-free, and environmentally responsible.
Value: A fraction of the cost of diamond without compromising on beauty.

Moissanite isn't a diamond imitation — it's a gemstone in its own right, chosen for its unique qualities.

Will the gold plating fade or tarnish?

All Lustrely pieces are crafted with 925 sterling silver, finished with 18K gold plating, and sealed with an electrophoresis coating — a professional-grade process that protects the gold finish from daily wear.

With proper care (avoiding harsh chemicals, lotions, and perfumes), your jewelry will maintain its beautiful finish for years. We also recommend storing your piece in its original packaging when not in use.

Can I wear my jewelry in water (shower, pool, ocean)?

While moissanite itself is water-resistant, we recommend removing your jewelry before showering, swimming, or exercising to preserve the gold plating and prevent exposure to chlorine, salt water, and lotions.

This simple step will help your piece stay beautiful for longer.

Is sterling silver hypoallergenic?

Yes! 925 sterling silver is considered hypoallergenic and safe for most people with sensitive skin. Our pieces are rhodium-plated for extra protection and a high-polish finish.

If you have a known nickel allergy, please note that sterling silver may contain trace amounts of other metals, but nickel-free silver is typically well-tolerated.

Do all pieces come with a GRA certificate?

All moissanite center stones 0.5 CT and above include an individual GRA (Gemological Research Association) certificate and a laser-inscribed identification number for authenticity and traceability.

Smaller stones (under 0.5 CT) do not include individual certificates but are still held to the same quality standards.

How do I find my ring size?

We recommend visiting a local jeweler for a professional sizing, or you can use a printable ring sizer available online. Standard US ring sizes range from 5 to 10.

If you're unsure between two sizes, we suggest choosing the larger size for comfort. If you need help, feel free to contact us — we're happy to assist!

What is your return policy?

We accept returns within 30 days of delivery. Items must be returned in their original condition with all packaging, accessories, and certificates included.

A $10 cleaning and handling fee will be deducted from your refund for hygiene and quality assurance. Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is defective or incorrect.

For full details, please see our Refund Policy.

How long does shipping take?

All orders are processed within 1-3 business days. Once shipped, delivery typically takes 3-7 business days within the United States.

You'll receive a tracking number via email as soon as your order ships. For more information, visit our Shipping Policy.

Do you ship internationally?

At this time, we ship within the United States only. We're working on expanding our shipping options and hope to offer international delivery soon. Stay tuned!

Still have questions?

We're here to help! Email us at lustrelyjewels@gmail.com
and we'll get back to you within 24 hours.

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